Frequently Asked Questions

Find answers to common questions about ArtRichMedia

Selling

How do I start selling?

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Create an account, complete your profile, and click "Start Selling" to upload your first product. You'll need to verify your email and provide basic information about your expertise.

What can I sell?

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You can sell digital products related to media production: LUTs, presets, templates, courses, project files, sound packs, 3D models, and more. All files must be original work.

How much does it cost to sell?

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It's free to list products. We take a 15% commission only when you make a sale. No hidden fees or monthly subscription costs.

How do I get paid?

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Payouts are processed monthly via PayPal or bank transfer. The minimum payout amount is RM 50. You can track your earnings in your dashboard.

Buying

How do I buy a product?

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Browse products, click "Buy Now" on any product page, and complete the checkout process. You'll get instant access to download your purchase.

What payment methods are accepted?

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We accept credit/debit cards (Visa, Mastercard), PayPal, and FPX for Malaysian users. All payments are processed securely.

Can I get a refund?

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Refunds are handled case-by-case. If you have technical issues with a purchase, contact support within 7 days. Digital products are generally non-refundable unless defective.

How do I download my purchases?

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Go to your dashboard → Purchases, and click the download button next to each item. You can download each purchase up to 5 times.

Account

How do I reset my password?

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Click "Forgot Password" on the login page and follow the instructions. You'll receive an email with a link to reset your password.

How do I become verified?

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Visit the verification page and apply after meeting the requirements: complete your profile, have at least 3 products listed, and maintain positive reviews.

How do I update my profile?

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Go to your dashboard → Settings, where you can update your profile information, avatar, bio, and payment details.

Payments

When do I get paid?

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Payouts are processed monthly, usually within the first week of each month for the previous month's earnings.

What is the minimum payout?

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The minimum payout amount is RM 50. Earnings below this threshold will roll over to the next month.

Are there any fees for buyers?

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No, buyers pay only the product price. No additional fees or hidden charges.

Technical

What file formats are supported?

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We support ZIP, RAR, PDF, MP4, MP3, LUT, XMP, CUBE, and many more. Maximum file size is 2GB per upload.

How do I contact a seller?

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You can message sellers through the product page or contact form. Sellers typically respond within 24-48 hours.

Is the platform secure?

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Yes, we use SSL encryption for all transactions. Your payment information is never stored on our servers.

Still have questions?

Contact our support team and we'll get back to you within 24 hours.

Contact Support